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Store Policy

Customer Care

At Moments Unboxed, we are committed to providing a seamless shopping experience and exceptional customer service. Please review our store policies to ensure you are fully informed about how we handle orders, shipping, returns, and more.

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Customer Satisfaction

Your satisfaction is our top priority. If you have any questions or concerns about your purchase, please don’t hesitate to reach out to our customer care team at Contact@momentsunboxed.com. We are here to help with inquiries, feedback, or support.

Order Processing

  • All orders are processed within 2-3 business days.

  • You will receive a confirmation email with your order details and tracking information once your order is processed and shipped.

Shipping

  • We offer both standard and expedited shipping. Standard shipping typically takes 5-7 business days, while expedited shipping is 2-3 business days.

  • Free standard shipping is available for Domestic (US) orders.

  • International shipping is not currently available.

Returns & Exchanges

  • We do not accept returns on opened or used products. Refunds are available for unopened and unused products in their original packaging within 14 days of receipt. Return shipping fees are the customer’s responsibility.

  • If your item arrives damaged or defective, please contact us within 7 days with photos, and we will replace the affected parts.

  • We do not offer exchanges, but we will gladly assist in resolving any issues with your order.

Pre-Orders

For items that are currently out of stock, we offer pre-order options. Once the item is available, it will be shipped immediately. You will receive regular updates on the status of your pre-order.

Product Disclaimer

  • Please note that Moments Unboxed products are handmade, and as such, each box is unique. While we strive for consistency, items may vary slightly from the product images and videos shown on the website. These small differences are part of the charm and uniqueness of each box.

  • Some products contain small parts or materials that may pose allergy risks (e.g., real eggshells in certain boxes). Please review product descriptions for full details, and supervise young children during activities.

Customer Care Hours

Our customer service team is available via email at Contact@momentsunboxed.com. We strive to respond to all inquiries within 24-hours.

Contact Us

For any questions, concerns, or feedback, please reach out to us at:

Thank you for supporting Moments Unboxed. We’re excited to help you create unforgettable moments for your family!

Privacy & Safety 

At Moments Unboxed, we value your privacy and are committed to ensuring that your personal information is secure. This Privacy & Safety Policy explains how we collect, use, and protect your data when you interact with our website and make purchases.

 

Data Collection

When you make a purchase, we collect personal information such as your name, shipping address, email address, and payment details. This information is used solely for processing your order, ensuring its successful delivery, and keeping you informed about your purchase.

We may also collect non-personal information like your IP address, browser type, and site usage to improve our website’s performance and provide you with a better shopping experience.

Third-Party Payment Processing

For secure payment processing, we use trusted third-party banking services. These third-party payment gateways comply with industry security standards and ensure your payment details are encrypted and protected. We do not store your credit card or banking information on our website.

Communication After Purchase

Once your order has been successfully placed, you will receive a confirmation email that includes your order details. We will also notify you via email once your order has been shipped, including tracking information to monitor the status of your delivery. If there are any issues with your order, our customer care team will reach out to resolve them promptly.

Data Protection

We take every precaution to protect your personal information. Our website uses SSL (Secure Socket Layer) technology to encrypt your data during transmission and safeguard it from unauthorized access. We continuously monitor our systems and security protocols to ensure the highest level of protection for your personal and financial data.

Cookies

Our website uses cookies to improve your browsing experience by remembering your preferences and enabling certain features. You can manage or disable cookies through your browser settings, though this may affect the functionality of the website.

How We Use Your Information

Your personal information is used only for the following purposes:

  • To process your orders and deliver products

  • To provide customer service and support

  • To send you order confirmations, shipping updates, and other relevant communication

  • To improve our website and user experience

We do not sell or share your personal information with third parties, except as necessary for payment processing, shipping, or legal compliance.

Your Consent

By using our website and completing a purchase, you consent to the collection and use of your information as described in this Privacy & Safety Policy. You have the right to access, modify, or delete your personal information at any time. Please contact us at Contact@momentsunboxed.com if you wish to do so.

Changes to the Privacy Policy

We may update this Privacy & Safety Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email or a notification on our website.

Thank you for trusting Moments Unboxed with your personal information. We are committed to ensuring your privacy and safety while delivering an enjoyable shopping experience.

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