FAQ

Get answers to our most common questions below. If you still need assistance, feel free to chat with us or send us an email

My child cannot read. Can they still participate?

Yes! Kids of all ages enjoy Moments Unboxed. Younger children may need some help from an adult or older sibling to follow the clues, but they’ll love being part of the fun. Even if they can’t read, they can still get involved and enjoy the excitement of the hunt!
Are there different box options?

Currently, we offer one box option. However, we’re actively developing more, so stay tuned! Be sure to sign up for email updates to be the first to know when new products are available.
I live in an apartment/small space—will this still work?

Absolutely! We include blank clue sheets for you to customize in case our pre-written clues don’t fit your space. Our surprises are small and can easily be hidden in cabinets, under beds, or behind couches. The balloon is the only larger item, but you can hide it in a closet or even make it the final outdoor clue!
When should I use Moments Unboxed?

Moments Unboxed can make any special moment even more exciting! Use it to surprise your little ones with a weekend getaway or dream vacation, announce a new sibling or reveal the baby’s gender, introduce a new pet, celebrate moving to a new home, birthdays, Christmas, or other special gifts. You can also use it to reveal someone special they’d be thrilled to see!
What should I do if my box arrives with damaged or missing items?

Please visit our Shipping and Return page for instructions on requesting a replacement or refund.
I have multiple kids, but the box only includes one surprise per step. What should I do?

We sell additional surprises separately, so you can purchase extras if needed. Alternatively, many families have found success by having their children take turns with each step of the scavenger hunt.